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 教學大綱暨計畫 Syllabus & Teaching Plan
課程名稱
Course Name
服務設計專論
Service Design
系所課號
Curriculum No.
GD8081
學年期  / 課號
Semester / Serial No
103  - 2  / 0815 修別
Required/Elective
選修 授課方式
Course Type
課堂教學+小組討論
系所年級
Class
設計博一   講授-實習-學分
Credits
3-0-3 上課時間教室
Schedule/Classroom
3-BCD/DA204  
授課教師
Instructor
張岑瑤(創設系)   人數上限
Max
 
備註
Remarks
英語授課課堂教學+小組討論
課程簡介
Course Introduction
 
教學目標
Teaching Objectives
This course intendsto induce students to in?depth learn by service-oriented and customer-centeredbusiness principles and will develop their holistic thinking of service designand business strategy in order to innovate creative industries.
This course's goalsare:
l to introduce studentsto fundamental understanding of the key knowledge of service design and economictrends .
l to cultivate students toknow how to apply service design tools in the creative Industries
l to create opportunities forstudents to appreciate the essence of creative and social service activities inorder to innovate the formulation of service design
l to promote students’ analyticalabilities of the service design models in order to develop their holistic thinking of servicedesign and business strategy.
 
評量方式
Evaluation methods
* Attendance and Participation: 30%
* Assignment (including in-class discussion, oral presentation and report,short-writing, paper commenting): 30%
* Midterm Presentation and report: 20%
* Final Presentation and report : 20%
*** Assignments should be presented andsubmitted on time.
Late Submission: assignments handed in late will begraded as low.
*** Attendance record is vitally importantto estimate a student’s final grade. If you are
absent more than three times and without any reasons,it will reduce 10% of the final
scores.

***Personal Project

This purpose of this project is to build up student ability in designing a creative design plan. It breaks down into seven tasks:
1. Selecting a topic and formulating a service research plan
2. Research design
3. Conducting research and collecting data
4. Transcribing and interpreting the collected data
5. Analyzing the data
6. Proposing a new concept or solution based on the collected data
7. Completing the research report

*** Assignments should be presented and submitted on time in class. Late Submission: assignments handed in late will begraded as low.
 
課業輔導時間
Office hours
On Tuesday morning from 11:00-12:00  
教材網站資訊
Teaching Materials Website
http://elearning.yuntech.edu.tw/sys/reg/ssoLogin.php  
教學計劃暨大綱說明網頁
Teaching Plan Link
 
※請遵守智慧財產權觀念。不得非法影印教科書。 
序號教材
類別
編訂
方式
書名/ISBN作者出版者出版年索書號或登錄號備註
1 參考書 非自編 This is Service Design Thinking: Basics, Tools, Cases. Book Industry Services (BIS). Schneider J. and Stickdorn M Wiley; 1 edition2012ISBN-13: 978-1118156 
2 參考書 非自編 Service Design: From Insight to Implementation Andy PolaineRosenfeld Media; 1st edition 2013ISBN-10: 1933820330 
3 參考書 非自編 打開服務設計的祕密
ISBN:9789868281721
楊振甫、黃則佳財團法人台灣創意設計中心20119789868281721 
4 參考書 非自編 Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers
ISBN:978047087641
Alexander Osterwalder John Wiley and Sons; 1st edition2010ISBN-13: 978-0470876 
諮詢單位: 教務處註冊組分機:2213~2216 | 課教組分機:2223~2226
系統設計: 資訊中心‧系統組分機:2662